Please read these booking conditions carefully. These conditions set out our obligations to you and your commitment to us when you book a package with us and forms the basis of our contract with you. Where in these conditions we refer to "we" "Amigo" or "the Company" this means Amigo Ski.
Except where expressly stated in these booking conditions these conditions apply only to holiday arrangements which you book with us and which we agree to provide or perform (as applicable) as part of our contract with you. All references in these conditions to "holiday" "package" "activity" and "arrangements" refers to such holiday arrangements.
Reservations and Payment
When the booking is made a party leader must be authorized to make the booking in accordance with these terms and conditions for all persons named on the booking and by their parent or guardian for all members who are under the age of eighteen. The party leader is responsible for making all payments due and must be least eighteen when the booking is made. To confirm your booking we require a non-refundable deposit be paid, the amount of which will be confirmed to you before you book. This booking deposit is non-refundable and binds you to our terms and conditions. We reserve the right to change package prices at any time up until booking confirmation has been made. Full payment for the booking is required 70 days (10 weeks) before the date of travel. If a booking is made less than 70 days before the date of travel then payment is required in full at the time of booking.
Financial Protection
In accordance with the Package Travel Regulations, Amigo is required to provide security for passengers’ holiday payments prior to and up to the completion of the Package Holiday guarding against the event of financial failure of The Company. Amigo satisfies this legal obligation by insuring all customer payments with Financial Failure Insurance through The Travel Vault Ltd. Please note this is NOT TRAVEL INSURANCE and will not cover you in the event of you cancelling, see section below entitled Travel Insurance for additional details. In addition to Financial Failure Insurance, Amigo operates a separate client account into which all customers' monies are deposited.
Travel Insurance
Travel and ski insurance are not included in your holiday cost. It is a condition of booking with us that all members of your group have appropriate Travel Insurance in place for the duration of your booking and holiday. It is the customer’s responsibility to ensure that the policy provides suitable coverage for your package and protects you against cancellation charges, loss or damage to personal items, ill health and medical expenses (first aid, surgical, pharmaceutical, hospital), personal and third party injuries, piste rescue (transportation, accommodation, repatriation) and any other unforeseen insurable events. An online search for Ski / Group Travel Insurance should provide a list of some companies for you to contact but please check directly with them as to what they do and do not cover.
Your Contract
A legally binding contract between us comes into existence when you are given your booking reference number. We reserve the right to decline any booking at our sole discretion. This contract is governed by English Law. It is agreed that any dispute arising out of or in connection with this contract will be dealt with by the Courts of England and Wales. We reserve the right to change package prices at any time up until booking confirmation has been made. Changes to these bookings conditions will only be valid if agreed in writing by us.
Cancellations
It is recommended that you take out insurance covering cancellation. Having accepted your booking, should it become necessary to cancel your reservation 70 days or more prior to departure date, your deposit only shall be forfeited. Thereafter you forfeit 100% of monies paid to Amigo. Refunds will not be made once the holiday has commenced, nor will any refund be available in respect of any activities, accommodation, services or other items included which are not utilised.
Tour and Holiday Prices
All prices within this website are quoted in UK Pounds Sterling and are inclusive of all tour preparation and marketing costs. Prices include United Kingdom VAT. The Company reserves the right to alter the cost without notice because of new or increased government charges, taxes or other increased costs. In the event of a price increase as detailed above you will be entitled to cancel your holiday with a full refund of all moneys paid excepting any premium paid for travel insurance and/or amendments fees. Amigo guarantees all prices upon receipt of full payment.
Amendments
Any amendments requested by you, once your balance has been paid and itinerary sent out, will incur a minimum charge of £20 per group to cover administration and communication costs.
Amendments or Cancellations Made By Amigo
You will be notified at the time of booking of any known changes in the package as shown on the website in respect of accommodation, activities or price and you are under no obligation to continue with your booking should these prove unsuitable. We reserve the right to change travel arrangements once a reservation has been confirmed due to safety, adverse weather or any operational reason whatsoever and will notify you as soon as it is reasonably possible. Please note that compensation will not be payable if we are forced to cancel or in any way change your holiday as a result of war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems affecting transport or any similar events beyond our control nor will we be liable for flight delays or changes to your holiday for health or safety reasons. We would recommend that you arrange the purchase of adequate Travel Insurance to cover any costs incurred as a result of amendments or cancellations which are necessary.
Our responsibilities to you
We agree to ensure that the holiday we have agreed to provide will be arranged, performed or provided with reasonable care and skill. We do not accept responsibility for any services which we do not provide as part of our contract with you. This includes additional services which any other supplier agrees to provide for you and which we have not agreed to arrange. We will not be responsible if problems arise due to a reason which you are aware of at the time of booking and did not disclose to us or where any problems incurred by you did not result from a breach of our contract or as a result of our actions.
Accommodation and Meals
Holiday prices are based on using the accommodation as detailed in the website, brochures and itineraries. Meals are excluded from the price of the holiday unless specifically stated on your itinerary.
Behaviour
All of our suppliers have the right to refuse you access to any of the products and services detailed in your itinerary, including accommodation, if they believe you or any of your group is not fit to participate in the activity or if they believe the behaviour of the person or persons involved is inappropriate.
Smoking
Smoking inside any of the hotels or vehicles or at any of the activity venues is forbidden. Amigo accepts no liability whatsoever for any claims resulting from smoking.
Incidental Expenses
Items of a personal nature, such as tipping, optional extras, wine & beverages, etc, are not included in the holiday costs, unless specifically detailed in your itinerary, and are your own responsibility.
Air Travel
No International or Domestic air travel is included in the cost of any of the packages featured on the website, brochures or itineraries (unless stated).
Passport & Visas
It is the responsibility of the traveller to ensure they hold the appropriate passport, visa and travel documents for their holiday and to ensure they are correct and sufficient to allow your participation.
Behaviour
By accepting our terms and conditions you accept responsibility for any damage or loss caused by you or a member of your party. You agree that our decision as regards any damages payable is final and binding upon you. If funds are required they must be paid within 7 days of payment being requested. If you fail to make payment you will be responsible for meeting any subsequent claims made against us including our full legal costs in issuing legal proceedings against you. We expect all members of the party to have consideration for other people. If in our supplier’s opinion you or any member of your party behaves in such a way which is likely to cause danger, upset or distress to a third party and/or damage to property both we and our suppliers are entitled without giving prior notice to terminate the holiday of the person concerned. Should this situation arise the person concerned will be required to leave the accommodation and/or service being provided. We will have no further responsibility towards such person including alternative accommodation arrangements. In these circumstances no refunds will be made and we will not pay any expenses for costs incurred as a result of the contract being terminated. All of our suppliers reserve the right to refuse you access to any of the products and services detailed in your holiday plan including accommodation if they believe you or any of your group is not fit to participate in the activity or if they at their discretion believe the behaviour of the person or persons involved is inappropriate. Many of the services which make up your break are provided by independent suppliers. Those suppliers provide their services in accordance with their own terms and conditions which you must comply with. Some of those terms and conditions may limit or exclude the supplier’s liability to you. You are required to comply with all of the supplier’s terms and conditions, in particular any conditions with regard to the use of safety equipment must be complied with. We accept no responsibility for any injury incurred as a result of your failure to follow the suppliers’ terms and conditions.
Health and Safety
All passengers must warrant that they are reasonably fit and healthy to participate in the activities and holiday. We do not accept responsibility or liability for any injuries sustained or termination of any holiday which arises as a result of a passenger being unable to continue due to medical or health issues which they were aware of but did not disclose to us at the time of booking. Passengers requiring medical and physical assistance must be assisted by a companion. We do not accept responsibility or liability for providing any specialist medical equipment or physical assistance. Any such assistance is provided at the passenger’s own risk. If you have any special requests or medical problems you must advise us at the time of booking. We will endeavour to pass any reasonable requests on to the relevant supplier but cannot guarantee any request will be met. Failure to meet any special request will not be considered a breach of these terms and conditions.
Complaints
In the unlikely event that a problem occurs during your holiday, then it is important that you immediately inform the provider of the service. If that is not sufficient to resolve the matter, please contact the office of Amigo. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of the end of your holiday supplying all the relevant details.
Website Responsibility
This web site is the sole responsibility of AMIGO who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of our holidays.
Data Protection
Please see our separate privacy policy for details of how we use and safeguard your information, which is shown on our website.
Making Payments
Payments can be made by bank transfer or by credit or debit card over the phone, details of these payment methods will be given at the point of booking.
Our liability to you
We will make sure that all parts of the holiday which we have agreed to arrange or provide as part of our contract with you are arranged and provided with reasonable skill and care. We accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure of ourselves or our employees providing they were at the time acting within the course of their employment. Please note, many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide their services in accordance with their own terms and conditions with which you must comply. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (such as loss of enjoyment), damage, expense, cost or any other claim of any description whatsoever which results from any of the following: 1. A fault of yours or any member of your party. 2. The fault of any third party not connected with your holiday which could not have been predicted or avoided. 3. An event which we or the supplier of the service could not have predicted or avoided even after taking all reasonable care and skill. 4. An event or circumstance which arises as a result of you or any member of your party failing to follow the suppliers instructions with regard to use of facilities such as clear instructions regarding the use of hot tubs, swimming pools, etc. We will not be responsible where problems are suffered because of information which you neglected to give to us when initially booking your holiday or where any problems suffered do not arise as a result of our breach of contract. We do not accept responsibility for any services which do not form part of our contract. This includes any additional services provided by another supplier which we have not arranged.
Many thanks for reading our Terms & Conditions.
The Amigo Ski Team.